6 English-speaking jobs in Biella

Process Coordinator for Customer Care Management will analyze, standardize, and improve international customer service processes. Requires experience with process management, customer service operations, and analytical skills.

Middle Functional Analyst with 2-4 years of experience needed to analyze functional requirements, design and develop PL/SQL solutions, and optimize SQL queries on Oracle databases.

Develop and manage a service provider landscape, supporting the creation of a standardized partner network. Drive process improvement and collaborate with international teams on tender processes and cost monitoring.

Develop and implement international process management standards for customer care. Validate business cases to improve customer satisfaction and service quality.

Lead and deliver strategic, cross-divisional, international projects and programs. Coordinate resources across countries and teams, tailoring project management methods to project needs. Create business cases, evaluate cost-benefit, and drive international growth.

Develop and implement an international Training & Knowledge Management framework for Customer Care Management, optimizing agent performance and customer satisfaction. Analyze performance data, identify improvement opportunities, and collaborate with teams to align processes.