9 English-speaking jobs in Biella

Lead and deliver strategic, cross-divisional, international projects and programs. Coordinate resources across countries and teams, tailoring project management methods to project needs. Create business cases, evaluate cost-benefit, and drive international growth.

Develop and implement an international Training & Knowledge Management framework for Customer Care Management, optimizing agent performance and customer satisfaction. Analyze performance data, identify improvement opportunities, and collaborate with teams to align processes.

Acts as the single point of contact for the Government, directing and coordinating all contract functions to meet performance objectives. Oversees daily execution, manages staffing and training, and ensures prompt resolution of government concerns.

Process Coordinator for Customer Care Management will analyze, standardize, and improve international customer service processes. Requires experience with process management, customer service operations, and analytical skills.

Design and implement machine learning models to solve business problems. Conduct statistical analyses, develop data workflows, and collaborate with data engineers. Translate data insights into actionable recommendations.

Middle Functional Analyst with 2-4 years of experience needed to analyze functional requirements, design and develop PL/SQL solutions, and optimize SQL queries on Oracle databases.

Develop and manage a service provider landscape, supporting the creation of a standardized partner network. Drive process improvement and collaborate with international teams on tender processes and cost monitoring.

Develop and implement international process management standards for customer care. Validate business cases to improve customer satisfaction and service quality.

Data Scientist Junior will design and implement machine learning models, conduct statistical analyses, and develop data workflows. Requires proficiency in Python or R, machine learning frameworks, and big data processing tools. Experience with cloud platforms, SQL, and data visualization is also needed.