4 English-speaking jobs in Lecce

Senior Representative, WFM Scheduling will create, manage, and optimize schedules based on forecasts and service level agreements. The role requires 2-3 years of WFM scheduling experience, knowledge of Contact Center KPIs, and proficiency in WFM tools.

Shape and build the AI capabilities of Hume, a connected data analytics platform. Design and develop the AI layer, focusing on Hume Maestro, while collaborating with product management and the Chief Scientist.

Senior Representative, WFM Scheduling will create, manage, and optimize schedules based on forecasts and service level agreements. This role requires experience with WFM tools, strong analytical skills, and the ability to monitor real-time adherence and propose corrective actions.

Real-Time Analyst (RTA) will monitor performance, manage attendance and adherence, and analyze operational trends to ensure service level targets are met. Requires previous RTA/Workforce Management experience, strong Excel skills, and familiarity with WFM and scheduling tools.