improvement approach Requirements5 years of experience in the role, in a luxury environment Background in a customer..ResponsibilitiesWork closely with Client Service Team to develop and improve the Client Service processes..Context and Purpose of the job The Client Service Escalation Specialist has the primary responsibility..a link between brand & outsourcer, for EMEA & APAC area, and will report directly to the WW Client Service..process and procedure respect Responsible for daily activities to ensure operational delivery of Client Service