Analyst II Customer Service – Remote – Windstream Description “Windstream is considered an essential..Office IA 0.93 – 0.97 Other Locations New York-Virtual Office NY V203 1.00, United States Job Category Customer..Service Hiring Manager Heidi D Van Scoy Job Board Archive View an archive of past job postings here..maintaining call volume and workload forecasts,will provide staffing and schedule plans needed to meet service..performance objectives Analyze and evaluate with the LOB to determine the appropriate performance metrics: Service